PHA Workshop: Conflict Resolution and Healthy Communication

Session 4 of the Collaboration Project with Paducah Housing Authority

Objectives

- Apply de-escalation strategies and "I-statements" during interpersonal disputes.

- Navigate common tenant-landlord and neighbor conflicts constructively.

- Understand lease rights, noise regulations, and formal grievance processes.

Key Concepts

- Communication Styles: Passive, aggressive, passive-aggressive, vs. assertive communication.

- Neighbor Relations: Addressing shared wall noise, shared laundry spaces, and parking disputes before involving management.

- Landlord Communication: Documenting agreements in writing (emails, written letters) rather than relying solely on verbal conversations.

- De-escalation Steps: Active listening, acknowledging perspectives, cooling-off periods, and focusing on solvable behaviors rather than personal attacks.